Impact of School Principals’ Communication Techniques on Teachers’ Job Satisfaction in Private Secondary Schools in Juja Sub-County, Kiambu County, Kenya.

Abstract

The current situation in the world has made communication a critical tool used to achieve success in educational institutions. This paper reports on a study carried out to investigate the impact of school principals’ communication techniques on teachers’ job satisfaction in private secondary schools in Juja, Kiambu County, Kenya. The study adopted a mixed method research design. Findings of the study revealed that effective communication techniques had influence on teachers’ job satisfaction. The study also identified, communication challenges faced by the principals such as lack of ICT skills, poor listening, poor timing and delayed feedback. The study concludes that clear verbal communication, focused listening skills, giving and receiving feedback can improve principals’ communication techniques. The study recommends that awareness of appropriate communication techniques should be created among school principals through workshop and seminars to improve on their use of appropriate channels in communication.